Refund policy

Refund Policy

Effective Date: June 1, 2023

This Refund Policy governs the terms and conditions for requesting refunds for products or services purchased from Dominick James New York ("we," "us," or "our") through the www.dominickjamesnewyork.com website (referred to as the "Website"). Please read this policy carefully before making any purchase. By making a purchase on our Website, you agree to be bound by the terms and conditions of this Refund Policy.

1. Refund Eligibility

We strive to provide high-quality products and services to our customers. However, if you are not satisfied with your purchase, you may be eligible for a refund under the following circumstances:

a) Digital Products: Refunds for digital products, such as e-books, software, or online courses, may be granted within a specified period from the date of purchase, subject to the following conditions:
- The refund request must be made within the designated refund period.
- The digital product must not have been downloaded, accessed, or used in any way.
- Any bonuses or additional materials associated with the digital product must also be returned.

b) Physical Products: Refunds for physical products, such as merchandise or tangible goods, may be granted under the following conditions:
- The product must be returned to us in its original condition and packaging.
- The product must be unused, undamaged, and in resalable condition (unless exercising our satisfaction guarantee)
- The refund request must be made within a specified period from the date of purchase.

2. Non-Refundable Items and Services

Please note that certain items and services are non-refundable, including but not limited to:
- Downloadable digital products that have been accessed or used.
- Services that have already been rendered or provided.
- Custom-made or personalized products.
- Gift cards or vouchers.

3. How to Request a Refund

To request a refund, you must follow these steps:
a) Send an email to our customer support team at support@dominickjamesnewyork.com within the designated refund period.
b) Provide your order details, including the order number, purchase date, and a brief explanation of why you are requesting a refund.
c) If applicable, provide any supporting evidence or documentation to support your refund request.
d) Once your refund request is received, we will review it and notify you of the status and any further instructions.

4. Refund Processing

If your refund request is approved, we will initiate the refund process as follows:
- Digital Products: The refund will be processed through the same payment method used for the original purchase. Please allow up to 14 days for the refund to be credited to your account.
- Physical Products: You will be responsible for shipping the product back to us at your own expense. (unless the item is defective) Once we receive and inspect the returned product, we will process the refund through the original payment method. Please allow 14 days for the refund to be credited to your account.

5. Changes to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time, without prior notice. Any changes will be effective immediately upon posting the revised policy on our Website. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns about this Refund Policy, please contact our customer support team at support@dominickjamesnewyork.com