Shipping policy
Shipping Policy
Effective Date: June 1, 2023
This Shipping Policy ("Policy") sets forth the terms and conditions for the shipment and delivery of products purchased from Dominick James New York ("we," "us," or "our") through the www.dominickjamesnewyork.com website (referred to as the "Website"). Please read this Policy carefully before making any purchase. By placing an order on our Website, you agree to be bound by the terms and conditions of this Policy.
1. Order Processing
a) Processing Time: We strive to process and ship orders as quickly as possible. Order processing time may vary and is typically 2 business days. This timeframe does not include weekends or holidays. Please note that processing times may be longer during peak seasons or promotional periods.
b) Order Verification: To prevent fraud and ensure the security of our customers, we may require additional verification or information before processing an order. We will contact you via the email address provided during checkout if any further information is needed. Failure to provide the requested information within a reasonable timeframe may result in the cancellation of the order.
2. Shipping Methods and Rates
a) Shipping Methods: We offer various shipping methods to accommodate different delivery preferences. The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs. Please note that not all shipping methods may be available for all destinations.
b) Shipping Rates: Shipping rates are calculated based on factors such as the destination, package weight, dimensions, and selected shipping method. The shipping cost will be displayed during the checkout process before you finalize your order. Additional fees, such as customs duties or taxes, may apply for international shipments and are the responsibility of the recipient.
3. Delivery Timeframes
a) Estimated Delivery Time: The estimated delivery time is calculated based on the selected shipping method and the destination. Please note that the estimated delivery time is provided by the shipping carrier and is subject to change due to unforeseen circumstances or delays beyond our control.
b) Tracking Information: Once your order is shipped, we will provide you with a tracking number, if available, to track the progress of your shipment. You can use this tracking number on the carrier's website to get updates on the status of your delivery.
c) Delivery Delays: While we strive to ensure timely deliveries, please understand that delivery delays may occur due to factors such as weather conditions, customs clearance processes, or other unforeseen events. We are not responsible for any delays caused by the shipping carrier or any additional charges incurred due to such delays.
4. International Shipping
a) International Orders: We offer international shipping to select countries. However, please be aware that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the recipient. We recommend contacting your local customs office for more information on import regulations and potential charges before placing an international order.
b) Customs Clearance: International shipments may be subject to customs clearance procedures, which can cause additional delays. We are not responsible for any customs-related issues, including but not limited to package seizures or additional fees imposed by customs authorities.
5. Order Tracking and Support
If you have any questions or concerns regarding your order, shipment, or delivery, please contact our customer support team at [insert contact information].
Effective Date: June 1, 2023
This Shipping Policy ("Policy") sets forth the terms and conditions for the shipment and delivery of products purchased from Dominick James New York ("we," "us," or "our") through the www.dominickjamesnewyork.com website (referred to as the "Website"). Please read this Policy carefully before making any purchase. By placing an order on our Website, you agree to be bound by the terms and conditions of this Policy.
1. Order Processing
a) Processing Time: We strive to process and ship orders as quickly as possible. Order processing time may vary and is typically 2 business days. This timeframe does not include weekends or holidays. Please note that processing times may be longer during peak seasons or promotional periods.
b) Order Verification: To prevent fraud and ensure the security of our customers, we may require additional verification or information before processing an order. We will contact you via the email address provided during checkout if any further information is needed. Failure to provide the requested information within a reasonable timeframe may result in the cancellation of the order.
2. Shipping Methods and Rates
a) Shipping Methods: We offer various shipping methods to accommodate different delivery preferences. The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs. Please note that not all shipping methods may be available for all destinations.
b) Shipping Rates: Shipping rates are calculated based on factors such as the destination, package weight, dimensions, and selected shipping method. The shipping cost will be displayed during the checkout process before you finalize your order. Additional fees, such as customs duties or taxes, may apply for international shipments and are the responsibility of the recipient.
3. Delivery Timeframes
a) Estimated Delivery Time: The estimated delivery time is calculated based on the selected shipping method and the destination. Please note that the estimated delivery time is provided by the shipping carrier and is subject to change due to unforeseen circumstances or delays beyond our control.
b) Tracking Information: Once your order is shipped, we will provide you with a tracking number, if available, to track the progress of your shipment. You can use this tracking number on the carrier's website to get updates on the status of your delivery.
c) Delivery Delays: While we strive to ensure timely deliveries, please understand that delivery delays may occur due to factors such as weather conditions, customs clearance processes, or other unforeseen events. We are not responsible for any delays caused by the shipping carrier or any additional charges incurred due to such delays.
4. International Shipping
a) International Orders: We offer international shipping to select countries. However, please be aware that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the recipient. We recommend contacting your local customs office for more information on import regulations and potential charges before placing an international order.
b) Customs Clearance: International shipments may be subject to customs clearance procedures, which can cause additional delays. We are not responsible for any customs-related issues, including but not limited to package seizures or additional fees imposed by customs authorities.
5. Order Tracking and Support
If you have any questions or concerns regarding your order, shipment, or delivery, please contact our customer support team at [insert contact information].